It’s good to talk…

Please do get in touch with us if you:

• have a request to make, a suggestion, a question or a concern
• have made an on-line monetary donation
• are considering doing a fundraiser for us
• want to give us some feedback on a service we have provided
• wish to opt out from further communication with us
• wish to change your contact preferences or details

Follow this link if you want to opt in or out, or to change the details we have on you: Sign up with us or Change your Contact Details

Speak with us…

With any of this you can if you wish, first speak directly with any member of staff, or ring us and ask to speak with one of our Administrators. Our usual office hours are 9.00am – 5.00pm on Mondays, Tuesdays, Thursdays and Fridays. Office hours for Wednesday’s are 9.00am – 4.00pm. There is an answerphone service for out of hour’s calls.

Alternatively you can message us in the box below…

We will always listen to, carefully consider and take account of everything you say. If you raise a concern, we will try to get back to you within 3 working days with an acknowledgement and initial response. It may take a little longer to fully consider what you have to tell us. If this is the case we will let you know how long it may take. Our aim will be to give you a full response within 10 working days. We aim always to be open, straightforward, transparent and fair.

If you are not satisfied with our response to anything we have told you, or if you would like to provide further thoughts or suggestions, you should send a further email to Jeanette on admin@urbanoutreach.co.uk . We have procedures in place to ensure what you have to tell us is carefully considered and responded to in a timely manner.

We would like to share with you how lives are being changed in Bolton through our work. If you sign up with us, we can keep in touch with you. Just follow this link: Sign up with us or Change your Contact Details.