It’s good to talk….

Please do get in touch with us if you have a request to make, a suggestion, a question or a concern. Please also let us know if you have made an on-line monetary donation or if you are considering doing a fundraiser. It is encouraging for us to get good feedback and stories on the services we have provided. You should also get in touch if you wish to opt out from further communication with us, or if you wish to change your contact preferences or details.

With any of this you can if you wish, first speak directly with any member of staff, or ring us and ask to speak with one of our Administrators. Our usual office hours are 9.00am – 5.00pm on Mondays, Tuesdays, Wednesdays and Fridays. Office hours for Thursdays are 10.00am – 5.00pm. There is an answerphone service for out of hours calls.

Alternatively you may message us in the box below.

We will always listen to, carefully consider and take account of everything you say. We will not pass or sell your details to any third party organisations. You can view our Privacy Policy here. This outlines how we store and use the personal details you give us.

If you raise a concern, we will try to get back to you within 3 working days with an acknowledgement and initial response. It may take a little longer to fully consider what you have to tell us. If this is the case we will let you know how long it may take. Our aim will be to give you a full response within 10 working days. We aim always to be open, straightforward, transparent and fair.

We are registered with the Fundraising Regulator as a demonstration of our commitment to open, honest and respectable practice in all aspects of our fundraising. Our code of conduct and the promises we make can be viewed here.

You can send us a message and your contact details below…

The Amber Centre
Snowden Street, Bolton BL1 2PU

Got something to add?

If you are not satisfied with our response to anything we have told you, or if you would like to provide further thoughts or suggestions, you should send a further email to Jeanette on admin@urbanoutreach.co.uk .  We have procedures in place to ensure what you have to tell us is thoroughly considered and this will be explained to you.