Storehouse is Bolton’s main centrally located foodbank – providing weekly food parcels to those in need across the borough. We simply could not deliver such a broad-based and far reaching service without the help and support of specialist and local community-based agencies, the generosity of food donors, and the commitment of many volunteers.
Primarily the project supports families and single people in distress as a result of redundancy, illness, debt, adverse changes or a delay in benefits including those who have been sanctioned. Other reasons for people needing to make use of the foodbank are homelessness and family breakdown.
In November 2022, in partnership with Grace Church Heaton, we opened our first localised collection point for food parcels. We now have collections points at Sutton Community Centre, Bridge Church Horwich and Deane Church Centre. Our hope is to open more of these collection points within local community/ church contexts around Bolton to reduce the cost and time for those needing to pick up their food. It will also create more opportunities for local churches to engage with their surrounding communities.
Contact
Telephone
01204 385848
Email
info@urbanoutreach.co.uk
Address
Urban Outreach Office,
Environ House,
Salop Street,
Bolton BL2 1DZ
Email us
Client Stories - Storehouse
“Storehouse brings hope to people in desperate times”
More Info
xHow it Works
Before the pandemic struck, a paper-based voucher system was in operation whereby individuals and households would apply for a food parcel through one of our many partner agency workers across the borough. Voucher recipients would then be invited to collect food from our centre, with only a small proportion of parcels being home delivered. During the pandemic, all our food distribution services including Storehouse, were merged into a single enlarged service - delivered directly to households from our Food Hub. More information about the Food Hub can be found here. As we emerge from the pandemic, deliveries to individual households will very much decrease, and beneficiaries will at some point be asked to collect their food parcels once again. For the time being, we are still doing home deliveries.
We have now moved to an electronic referral form. Agency workers can make a client referral by inserting their personal access code here: and then click . Other forms of referral are no longer accepted. If you have any difficulties, please contact our office.
Storehouse benefits from the generosity of over 60 schools, 80 churches and numerous local business, organisations and individual people who collect food, both at harvest time and throughout the year. You can learn more about how to make food donations here.
Your Details
Introduction to the Referral and Risk Assessment Process – PLEASE READ FIRST
Storehouse Foodbank can provide households with food parcels for a set period of time. This support is intended for individuals and households suffering acute distress for a number of specific reasons which are explained within this referral form. The form also provides guidance as to where additional support may be found for the client.
Storehouse Foodbank is intended for Bolton households that are not eligible for food support under another scheme, e.g. Bolton Council’s Local Welfare Provision (LWP).
Storehouse Foodbank covers all of Bolton except BL4 households (Farnworth and Kearsley) which are covered by Trussell Trust Foodbank. BL4 households should be referred to The Well, Trafford Street, Farnworth BL4 7PQ. You can email: info@farnworthkearsley.foodbank.org.uk or ring them on 01204 861671.
We are only able to consider referrals from agency workers who have received up to date training from us in how Storehouse Foodbank operates. It is very important that you keep your personal access code confidential and not share it with anyone else.
If you are unsure about any of this, please email us on storehouse@urbanoutreach.co.uk or ring us on 01204 385848 before completing this referral form. All fields marked with an (*) will require completion.
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Please list all other members of the household (i.e. those who permanently reside at the client’s address): |
First name |
Date of birth |
* Please indicate the main reason for your referral by ticking just the main one that applies to your client. If none apply you will need to contact us to discuss.
You will need to ask the client a number of questions to check their eligibility for Storehouse support. It is important that you are reasonably satisfied as to the information given to you by the client. Guidance is provided to help inform your judgement.
We are concerned to see that all those in need receive all the support they need beyond food parcels to help them through their time of crisis. For this reason, we have also provided guidance on where additional support may be found. You may find this useful in your work with the individual or their household. Support services do change over time, and we would welcome feedback on this.
Main Reason for Referral (tick only one) |
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Documents you may wish to see
Examples of support that may be available
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Health An individual suffering a physical incapacity and/or mental health issues within the last 6 months, resulting in temporary financial and/or emotional distress. >>> show more info |
2
Documents you may wish to see
Examples of support that may be available
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Caring Responsibilities An individual or household which has assumed caring for an additional family member from outside their household within the last 6 months, resulting in temporary financial distress. >>> show more info |
3
Documents you may wish to see
Examples of support that may be available
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Debt An individual or household paying arrears or debts resulting in financial distress where the individual or household is in receipt of working age benefits or tax credits. >>> show more info |
4
Documents you may wish to see
Examples of support that may be available
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Job Loss / Delays in Wages An individual who has been subject to redundancy, job loss or multiple delays in wage payments within the last 6 months, which is causing financial and emotional distress. >>> show more info |
5
Documents you may wish to see
Examples of support that may be available
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Benefit Delay An individual or household facing current benefit problems (i.e. benefit delay, a new benefit claim being made, benefit suspension). >>> show more info |
6
Documents you may wish to see
Examples of support that may be available
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Fleeing Domestic Abuse An individual or household fleeing or having fled domestic abuse within the last 3 months >>> show more info |
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Documents you may wish to see
Examples of support that may be available
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Leaving Care / Custody An individual who has left care, custody or temporary (eg. hostel) accommodation within the last 6 weeks, causing temporary financial distress. >>> show more info |
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Documents you may wish to see
Examples of support that may be available
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Homeless An individual who is homeless (not ‘roofless’) and is temporarily staying with an eligible postcode household >>> show more info |
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Documents you may wish to see
Examples of support that may be availableWhere we can’t help, ring
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Seeking Asylum An individual or household currently seeking asylum. If a person or family has been refused asylum we cannot provide food parcels. >>> show more info |
Please confirm the following:
I (the above named Agency Worker) confirm that the above named client understands that Storehouse Foodbank is a service administered by Urban Outreach Bolton (UOB) which is a registered charity. My client understands that the personal information provided above is correct and will be held securely by UOB solely for the purpose of managing the foodbank service. My client’s personal information will not be shared with any third party.
We normally aim to process your referral and get back to you within 2 working days. If the referral is declined we will give the reason(s) why. This will either be because the client:
- does not live within the area we cover, or
- has recently received Storehouse Foodbank support, or
- presents an unmanageable safety concern, or
- is eligible for priority food support under another scheme.
If your referral is approved, we will provide important information for you to pass on to the client. This will be:
- Arrangements for the collection or delivery of food parcels, including the day and time slot.
- Any ID or security checks that we may need to make upon delivery or collection.
If, after receiving a period of Storehouse Foodbank support, your client is still in need, please email storehouse@urbanoutreach.co.uk or ring us on 01204 385848 to discuss.
